We got there at 5:15 PM (after driving by it twice without noticing it) on a Saturday, people were standing around everywhere. We figured out that you had to forget about the signs that say please wait to be seated and just go up to the counter to get on the waiting list. We were told it would be 2-2.5 hours. This was expected. By the way, the parking situation is stupid. All the parking is with a meter and it's hard to find, so we parked across the street in the Marc's parking lot despite the sign saying customers and employees only. We stood around in the cramped lobby area for what ended up being 3 hours before getting to our seats. While waiting, we watched people pour through the doors and right back out after hearing of the wait. For every customer that stayed, there had to be at least three that left. A ridiculous amount of business walked out the door. This place is small.
Melt is all about the cheese. Gourmet grilled cheese, in great variety and quantity. Every sandwich is large and comes with fries and slaw. The fries are excellent, the slaw is dry. I ordered the Northcoast Shores (Crab cakes, spinach, red pepper and herbed cream cheese), Carlos got the Fat City Burger (salami, ham, bacon and swiss and american on a burger), Matt selected the Westside Monte Cristo, and Kaleb calmly and confidently accepted the Melt Challenge. Our waiter strongly advised Kaleb against the attempt and let us know that it would be an hour to prepare the challenge. The rest of us got our food in good order, and it was excellent. However, if I return, I would get the Parmageddon or possibly the Godfather or the Hot Italian. While my sandwich was good, the consistency of the crab cakes with the cream cheese made it quite gooey. Kaleb got his food as we were finishing ours.

Melt has terrific food, but the wait makes dining there a serious commitment that has to be planned for and not a place I could go very often. I would suggest that if you're going to go, make sure you go with someone that is going to attempt the Challenge.